Gana's Terms & Conditions — fully in Bengali

1 Account Registration & Eligibility

To open an account with Gana, you must meet the eligibility requirements below. Failure to meet these conditions means you will not be able to use Gana's services or claim any winnings.

• You must be at least 18 years of age.
• You must register using accurate and truthful information.
• Each individual may only register one account.
• Multiple accounts from the same household or address are prohibited.
• A national ID card or passport must be submitted for KYC (Know Your Customer) verification.
• The mobile number and email address provided at registration must be verified.

All information provided during registration must be accurate and complete. Submitting false information gives Gana the right to close your account at any time, and any remaining balance may be forfeited.

2 Betting Rules

The following rules apply to all bets placed on Gana at all times. These rules are consistent across all sports and all bet types.

• Once confirmed, a bet cannot be changed or cancelled (except via cash out).
• In the event of odds changes, the odds at the time the bet was submitted will apply.
• If a match is cancelled, the stake for that bet will be refunded.
• If a match in an accumulator is cancelled, the remaining selections will still stand.
• If clearly incorrect odds are identified, Gana reserves the right to void the affected bets.
• If match-fixing or suspicious activity is detected, the relevant bets and account will be voided.

3 Payments & Withdrawals

Payments on Gana are fully secure and transparent. We support the most popular payment methods in Bangladesh.

• Deposit Methods: Mobile Pay, Nagad, Rocket, and direct bank transfer.
• Minimum Deposit: ৳500.
• Maximum Deposit: ৳50,000 per day (higher limits available for KYC-verified accounts).
• Withdrawal Time: Typically 3–5 business days; faster for KYC-verified accounts.
• Minimum Withdrawal: ৳1,000.
• Withdrawal details must match the registered name and account on file.
• Withdrawals to third-party accounts are not accepted.

If an incorrect amount is credited due to a technical error, Gana reserves the right to correct it. If a deposit does not arrive, contact support within 24 hours and submit proof of the transaction.

4 Bonuses & Promotions

Gana regularly offers a variety of bonuses and promotions. Each offer comes with specific terms and conditions that must be followed.

• Welcome Bonus: 100% match bonus on your first deposit, up to ৳5,000.
• Wagering Requirement: The bonus amount must be wagered 5 times.
• Duration: Bonus conditions must be met within 30 days of the bonus being credited.
• Each user is eligible for a promotion once only.
• Bets placed with bonus funds must have odds of at least 1.5.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
• Gana may modify, suspend, or cancel any promotion or bonus at any time.

5 Account Suspension & Termination

Gana reserves the right to suspend or permanently close any account under the following circumstances:

• Registering with false or inaccurate information.
• Operating multiple accounts under the same person.
• Attempting to manipulate or exploit the betting system.
• Transactions using stolen cards or accounts.
• Exploiting any technical error or glitch.
• Harassing or threatening other users.
• Suspicion of money laundering or illegal activity.

Users may request account closure at any time. Any withdrawable balance will be refunded, but bonus balance will be forfeited.

6 Responsible Betting

Gana places the highest importance on responsible betting. We want every user to enjoy betting as a form of entertainment.

• Deposit Limit: Set your own daily/weekly/monthly limits.
• Self-Exclusion: Suspend your account for a set period whenever you choose.
• Betting History: View the complete record of all your bets at any time.
• Reality Check: Receive reminders of time spent and money used during your session.

7 Privacy & Data Protection

Gana is committed to protecting your personal information. To read our full privacy policy, Privacy Policy View page.

• Your personal information is never sold to third parties.
• Information may be disclosed to authorities when required by law.
• All data is secured with SSL encryption.
• Data may be retained for legal purposes even after an account is closed.

8 Intellectual Property

Gana's website, app, logo, content, and design are the exclusive intellectual property of Gana. Copying, modifying, or distributing them without written permission is strictly prohibited. Automated scraping or data extraction of any part of the platform is also strictly forbidden.

9 Limitation of Liability

Gana is not liable for the following:

• Bets lost due to internet disconnection.
• Losses caused by issues with the user's device or browser.
• Delays or errors caused by third-party payment gateways.
• Missed betting opportunities due to unexpected server downtime.

However, if a technical error results in an incorrect deduction from your balance, Gana is obligated to refund the difference.

10 Dispute Resolution

If you have a dispute with Gana, please contact our support team first. If the matter is not resolved through support, the management team will review it within 7 business days.

• To raise a dispute, email: support@gana.wine
• Please include the nature of the dispute, the date, and the relevant transaction number.
• Gana's decision shall be considered final unless legal action is taken.

Any disputes relating to these terms and conditions will be governed by the regulations of Gana's licensing authority. Both the user and Gana are committed to resolving issues amicably before pursuing legal action.