Betting is entertainment — not a solution to life's problems. Gana wants you to play in a healthy, informed, and responsible way. Our tools and guides are here to support you.
Responsible gambling at Gana isn't just about following rules — it's a mindset. We believe that when players understand how much is healthy and where to draw the line, betting stays truly enjoyable.
Online betting is growing fast in Bangladesh. From cricket to football, people want to back their favourite teams and feel that rush of excitement. But when the thrill gradually turns into a habit and control starts to slip, that's when problems begin.
Gana wants you to recognise those boundaries before it becomes a problem. That's why we're here not just as a betting platform, but as a responsible partner by your side.
If betting starts affecting your sleep, eating habits, family, or work — that's a warning sign. Taking a break at that point is the wisest thing you can do.
Gana has a range of practical tools and measures in place to support responsible gaming.
On Gana, you can set your own daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, while increasing one requires a 24-hour waiting period.
Set your own session time limits. Once the time is up, Gana will automatically log you out to help prevent excessive play.
If you need a proper break, suspend your account for anywhere from 24 hours to 6 weeks. During this period, logging in or placing bets will not be possible.
If you feel you need an extended break, you can self-exclude for anywhere between 6 months and 5 years. During this period, your account will be completely inactive and you won't receive any promotional messages.
Log in to your account anytime to view your full betting and transaction history. Understanding your own patterns makes it much easier to set boundaries.
Opening an account on Gana requires age verification using a valid NID or passport. No one under 18 can create an account — this is a strict, non-negotiable policy.
Go through these questions honestly. If you answer "yes" to more than 3, consider reaching out for help.
Do you bet more to try to win back what you've lost?
Are you spending more than you planned and finding it hard to stop?
Are you hiding your betting activity from family or friends?
Do you feel restless, irritable, or low when you can't bet?
Are you betting with borrowed money or funds set aside for household expenses?
Are you cutting back on work, studies, or family time to bet?
Have you tried to stop multiple times but couldn't?
Log in to Gana and click on your profile icon in the top right corner.
From the account settings menu, click on the "Responsible Gaming" tab.
Set a daily, weekly, or monthly deposit limit or session time limit — whichever works best for you.
Clicking the "Save" button will apply the limit immediately.
For self-exclusion or specialised support Help Center contact us.
Set how much BDT you can deposit per day, week, or month — entirely on your terms. Reductions take effect immediately; increases require a 24-hour waiting period to prevent impulsive decisions.
Set a time limit on how long you play in a single session. Once the time is up, you'll be automatically logged out and reminded to take a short break before your next session.
Need a short break? Pause your account for anywhere from 1 day to 6 weeks. During this time, all betting, deposits, and gaming activity will be suspended.
For an extended break, self-exclude for 6 months to 5 years. Your account will be completely inactive during this time and no marketing messages will be sent.
At regular intervals, a pop-up will show you how long you've been playing and how much you've spent — keeping you informed and in control.
If you feel like talking to someone, Gana's 24/7 support team is always there for you. Help Center Go ahead and connect with us via live chat.
Betting addiction doesn't develop overnight. It builds gradually. At first, maybe you place a bet on one match a week. Then slowly it becomes every day. Then larger amounts. Then even larger amounts to chase losses — and that's how the cycle continues.
Winning triggers a strong dopamine response in the brain — a completely normal biological reaction. But repeatedly chasing that feeling can gradually lead to dependency.
If someone in your family or a close friend seems to be excessively caught up in betting, have an open conversation with them. No judgment, no anger — just listen. Sometimes support from a loved one makes all the difference.
Gana's support team is also available to assist family members. Help Center contact us.
Gana is an entertainment platform. We want you to play and enjoy — but never at the cost of your wellbeing. That's why responsible gambling tools aren't just available here; making them easy to use is our responsibility too.
We regularly monitor user betting behaviour on our platform. If unusual activity is detected on any account, our team proactively reaches out — because your safety matters more to us than our business.
Responsible gambling isn't about avoiding betting altogether — it's about keeping betting a small, enjoyable part of your life. When you play within your limits, betting stays a genuine form of entertainment.